FAQs

A: After clicking on Log In at the top of a primeforlife.org web page, choose “forgot password?” Enter your email address into the Login Recovery box. Your login information will automatically be sent to the email address associated with your account. If you experience difficulty, you may also contact PRI.

If you do not receive an email with instructions and a temporary password, please check your bulk or junk mail folders as some email servers automatically filter email sent from other servers.

Tip: When you login to primeforlife.org, choose "remember me". This will save your userid and allows you to access your secured access area by only typing in your password the next time you log in.

A: Once you are logged into the website you may change your password by clicking on the myProfile icon at the upper right of the myDashboard.

You may call 8:30-5:00 pm Eastern Time Zone (ET), or email us. Ask that the password be reset, or request a new password from the hyperlink on the login page. Remember, the new password will be sent to the email address you had used in your training registration. Type the password EXACTLY as it appears.

A. First, thank for you taking a look around our website. As you explore primeforlife.org, you will encounter content that is reserved only for certified Prime For Life^® instructors, Prime Solutions counselors, and state/system administrators in states using Prime For Life^® and/or PRIME Solutions^® extensively.

If you are not a certified Prime For Life^® instructor, PRIME Solutions^® counselor or a state/system administrator, you will not be able to access password-protected areas of the website. However, there are many other items related to drug and alcohol prevention and treatment on our website that may be of interest. We encourage you to take a look at the research behind Prime For Life^® and Prime Solutions^®. If you would like to find out the effect that Prime For Life^® has on DUI/DWI/OWI participants in different states, take a look at each state’s evaluation reports. You can also take a peek at our newsletter, PRIME Times, to read more about what the “hot” issues are in the drug and alcohol world, and gain some useful tips for instructors and counselors when working with their clients.

If you a trained Prime For Life^® instructor and/or Prime Solutions^® counselor, or a state/system administrator, your user account has already been set up. If you cannot remember your password, click on the Log In link at the top of the homepage, and choose “forgot password?” Enter the email address that you had used to register for previous training events into the Login Recovery box. Your login information will automatically be sent to the email address associated with your account.  If you experience difficulty, you may also contact PRI.

If you do not receive an email, please check your bulk or junk mail folders as some email servers automatically filter email sent from other servers.

Tip:  When you login to your Prime For Life^® account, choose "remember me". This allows you to access your home page and download software without logging in again.

Security

All activities on the PRI website fall under the general PRI privacy policy and legal notice. If you think your account's security has been compromised, email or call PRI Customer Support immediately at 1.800.922.9489.

A: As a certified Prime For Life^® instructor and/or certified Prime Solutions^® counselor, you will have access to many resources not available to the general public. Resources include: PRIME For Life^® and Prime Solutions^® online applications, FAQs, marketing brochures, materials when working with parent groups, research documentation, etc. These resources are extremely helpful to affect change you as you work with your clients.

A. The first time you log in, enter your e-mail as your login ID and the password you were given when you attended a training or conference event. Your e-mail address must match the one you provided when you signed up for a training or conference event. You can change your password after you log in.

Problems logging in? We are here to help. Call us at 800.922.9489 8:30-5:00 pm Eastern Time Zone (ET), or email us.

A. Different types of visitors have different levels of access to our materials.

Certified instructors and counselors can see and access their instructor and/or counselor manuals, and a wide variety of resources that help them work with their clients. Resources include: your instructor and your counselor manuals, FAQs, marketing brochures, materials when working with parent groups, research documentation, etc.

State/system administrators have access to content that are available to instructors, but also have access to administrative areas that help them communicate with us as well as with the instructors and counselors in their states.

A. For assistance with a disabled account, call us at 800.922.9489 8:30-5:00 pm Eastern Time Zone (ET), or email us.

A: To change your personal information, login to your primeforlife.org account. Then in your Dashboard, click on the myProfile link, and modify the appropriate fields. Click the Save Changes button to save your changes.

A: After logging into your primeforlife.org account, you will see myDashboard. The myDashboard will contain different resources, depending on whether you are a trained Prime For Life^® instructor or a trained Prime Solution^® counselor. myDashboard includes your Online Manual, useful resources that help you be more effective with your clients.

Your Personal Information:

myProfile: Manage your profile, contact information, and email subscriptions and preferences.

myCertification: **Diane/Jo Marie - I’m not sure what this step is. Is it the last step in the NIT certification process? Is there one for Solutions attendees? Is there one for CE?**

The last step in the process to become a certified Prime For Life^® New Instructor Training, is to answer the questions in the My Certification link.

myTrainings: You can view your training history and upcoming registered classes. You may also cancel your registration.

mySupport: View your recent service requests and access support options, including creating service requests.

Problems navigating the myDashboard? We are here to help. We are here to help. Call us at 800.922.9489 8:30-5:00 pm Eastern Time Zone (ET), or email us.

Prime For Life Computer Application

Prime Solutions Computer Application

Online Prime For Life Application

Online Prime Solutions Application

A: Please call our office at 800.922.9489 8:30-5:00 pm Eastern Time Zone (ET), or contact Paul Marx to place an order.

A.Please call our office at 800.922.9489 8:30-5:00 pm Eastern Time Zone (ET), or contact Paul Marx to place an order.

A. You cannot order workbooks for someone unless the person is trained. If you would like further clarification, give us a call at 800.922.9489 8:30-5:00 pm Eastern Time Zone (ET), or email Paul Marx if you have questions about workbook orders.

A. We accept all major credit and debit cards, as long as it has a Visa, Mastercard, Discover or American Express symbol on it. We also accept PO numbers and invoices.

Just give us a call at 800.922.9489 Eastern Time Zone (ET), or email Paul Marx if you have questions about workbook orders.

There is no sales tax for organizations that are non-profit.

A: All orders placed before 1:00pm will be shipped that day. Any orders placed after 1:00pm will be shipped the next business day. Orders are shipped via UPS Ground and have a guarantee delivery of 5-7 business days. Please allow time for delivery when placing your order. Additional shipping charges may be applied to orders needing special delivery options such as UPS Next Day Air or UPS 2nd or 3rd Day delivery. Please call 800-922-9489 for more information or email Paul Marx.

A: To learn about the status of your order, please give us a call at 800.922.9489 8:30-5:00 pm Eastern Time Zone (ET), or email Paul Marx. You may also go to https://www.ups.com/track?loc=en_US&requester=ST/ to track your order.

A: Please give us a call at 800.922.9489 or email us soon as possible. Unfortunately, if your order is in transit, we will not be able to cancel it.

Should you still wish to cancel, please refuse delivery of the order and the package will be returned to us. We will then credit you the value of the items selected, minus any shipping charges.

A: Please email us and include your business contact information and order number, and indicate the items you wish to return to us, and we will process a replacement delivery that same day.

A. Please contact UPS Customer Service here, or call 1-800-PICK-UPS (1-800-742-5877) and indicate your order’s tracking number.

A. Please email us with your order number and billing concerns, and we'll gladly contact you right away to assist.

A: We encourage our certified Prime For Life^® instructors and Prime Solutions^® counselors to promote their alcohol and drug prevention and treatment services.

If you would like to use PRI branded logos on your website, link back to primeforlife.org, or use the logos on your printed marketing pieces such as business cards, brochures and flyers, you will need to submit a request.

A: Yes. You must obtain PRI approval before creating products containing Prevention Research Institute, PRI, Prime For Life^®, Prime Solutions^®, or other trademarked products or services. Approval is needed for custom giveaway products and custom items that will be for re-sale.

Please send your proposed artwork to PRI prior to product production. For more information, please see our terms of use.

A: Yes. Use of primeforlife.org content (text, photographs, graphics, videos, etc.) requires the permission of PRI. Please Contact us to request permission.

A: If you need assistance with registering for a training event, canceling your registration, or billing, please contact PRI by telephone at 800.922.9489 or by email.

If you are having difficulty logging in or have other technology related issues, call us at 800.922.9489 8:30-5:00 pm Eastern Time Zone (ET). You can also email technical support.

A. States or organizations that mandate the Prime For Life^® curriculum for a given population (such as DUI or Corrections) enter into a special agreement with PRI, and the tuition and materials’ cost for instructors are negotiated individually with each system.

For instructors who are not in a state or system that has reached a training agreement with PRI, the cost for the training is $895.00.

To Register:
Select Training > Training Upcoming Events or click here. Click on the training event you would like to register. You will see a page with the details for that specific training event.

To register for a Prime For Life^® New Instructor Training event:
If a state/systems requires instructors and counselors to get approval and register with their office first, we will specify this in the training event’s description.

If you do not need prior approval, click “Register“. You will be prompted to enter in your account information in a web registration form. Please follow the account registration process directions.

Once your registration has been approved you will receive a confirmation email with details of this event. Please email Jo Marie Lammy with any questions or concerns you may have or call 800-922-9489.

To register for a Prime For Life^® Continuing Education Training (CE):
Click here or click Upcoming Events from the navigation menu at the top of primeforlife.org. Click on the training event you would like to register. You will see a page with the details for that specific training event. Click on the button “Spaces available. Click to Sign Up”.

You will be prompted to sign in to your PRI account using your email address and password. If you cannot remember your sign in information, enter the email address you had used when you had registered for previous training events and a temporary password will be emailed to you.

To register for a Prime Solutions^® Counselor Training event:
Click here or click Upcoming Events from the navigation menu at the top of instructor.primeforlife.org. You will see a page with the details for that specific training event. Click on the button “Spaces available. Click to Sign Up”.

You will be prompted to sign in to your PRI account using your email address and password. If you cannot remember your sign in information, enter the email address you had used when you had registered for previous training events and a temporary password will be emailed to you.

To register for a Prime Solutions^® Level II Training event:
Click here or click Upcoming Events from the navigation menu at the top of primeforlife.org. You will see a page with the details for that specific training event. Click on the button “Spaces available. Click to Sign Up”.

You will be prompted to sign in to your PRI account using your email address and password. If you cannot remember your sign in information, enter the email address you had used when you had registered for previous training events and a temporary password will be emailed to you.

A. If you need assistance registering for a training event, cancelling your reservation, or obtaining billing information, please email Jo Marie Lammy or call 800-922-9489 8:30 to 5:30 pm Eastern Time Zone (ET).

A. Besides you, only PRI customer support, trainers, and web developers can see your registered classes. Because your PRI login name and password are required to access your account, we strongly encourage you to store them in a safe place and not to share the information with anyone.

A. We currently do not support mobile operating systems for the registration process – mobile phones, iPads, and other tablets accessing the internet using iOS, Android, or Windows Phone 7 are not supported yet.

A. If you are an instructor working with alcohol and drug prevention and intervention, and have not attended a Prime For Life^® training, register for a trainer-led classroom Prime For Life^® New Instructor Training (NIT) here.

If you are already a certified Prime For Life^® instructor, and need to take continuing education courses for recertification, register for a Prime For Life^® Continuing Education training event here.

Counselors and therapists who are considering using Prime Solutions^® treatment program in their practices can learn more about Prime Solutions^® by watching the recorded webinar found on Click here.

A. You can check the status of your registered class by going to your myDashboard. You may also email Jo Marie Lammy or contact her by telephone at 800.922.9489.

A. Once you submit your registration information, you will receive a Registration Confirmation email.

A. Call us at 800.922.9489 8:30 to 5:30 pm Eastern Time Zone (ET). You may also email Jo Marie Lammy.

A. If you need to cancel your registration, you must inform PRI at least 7 business days before the training event is scheduled to receive either a 100% refund or a training credit that you can use to enroll in another training event. PRI will not refund any part of the registration fee if you cancel within 7 business days of the scheduled class. In that case, you will receive a training credit that you can use to enroll in another class.

PRI reserves the right to reschedule or cancel classes one week prior to the scheduled date. Registered participants will be informed of any such changes.

A. First, check the training schedule web page for future training events. If you do not see any training event in your state or system, speak with your state or system coordinator to find out if there are plans for any more events scheduled for the year. Some states/systems will allow instructors to attend New Instructor Training and Continuing Education Trainings in nearby states.

Alternatively, you can complete a request for a training event in your area. If there is enough interest from other instructors in your state/system, we will notify your state/system coordinator.

A. If you are an instructor working in a state or system that mandates Prime For Life^® and/or Prime Solutions^®, please contact your state or system coordinator before registering for a training event for further instructions.

If you are an instructor or counselor working in a state that does not mandate Prime For Life^® or Prime Solutions^®, you can pay for training classes by check or credit card. Detailed instructions will be provided during the registration process.

If applicable, invoices for the training will be sent at the conclusion of the event. There is no charge for refreshers to take the training. If you need an invoice prior to the training, please email Jo Marie Lammy or call her at 800-922-9489.

A: If applicable, invoices for the training will be sent at the conclusion of the event. There is no charge for refreshers to take the training. If you need an invoice prior to the training, please email Jo Marie Lammy or call her at 800-922-9489.

A. Yes you can! Please contact Jo Marie at 800-922-9489 or email her if you have any questions.

Prime For Life^® New Instructor Training:
States that mandate Prime For Life^® have agreements on file regarding New Instructor Training fees. For more information, please call 800-922-9489 or email Jo Marie Lammy. The fee to attend a New Instructor Training as a general participant is $895 which includes all instructor materials and access to the Prime For Life^® online manual.

Invoices for this fee will be sent at the conclusion of the training event. If you need an invoice prior to the training, please email Jo Marie or call 800-922-9489.

Prime For Life^® Continuing Education Training:
There is no charge to attend a Prime For Life^® Continuing Education Training. Continuing Education Trainings are paid in part by Prime For Life^® workbook sales.

Prime Solutions^® Level I Training:
The fee for Prime Solutions^® Level I training is $250.00. This fee includes all instructor materials and access to the Prime Solutions^® online manual.

Invoices for this fee will be sent at the conclusion of the training event. If you need an invoice prior to the training,  please email Jo Marie or call 800-922-9489.

If you are an instructor or counselor working in a state that does not mandate Prime For Life^® or Prime Solutions^®, you can pay for training classes by check or credit card. Detailed instructions will be provided during the registration process.

If applicable, invoices for the training will be sent at the conclusion of the event. There is no charge for refreshers to take the training. If you need an invoice prior to the training, please email Jo Marie Lammy or call her at 800-922-9489.

Prime Solutions^® Level II Web Training:
The fee for Prime Solutions^® Level II Web training is $295. Special equipment is needed for these trainings and PRI will provide it to you once the training fee has been paid. The equipment does not need to be returned to PRI.

A. A WebEx (also called webinar, webcast, and web seminar) is a class that is held over the Internet. Instructors and counselors interact with a moderator (a trainer who is leading the WebEx) and with other attendees in real-time through an instant messaging tool or through their phone.

We offer WebEx events as a way for instructors and counselors to learn more about the programs before attending a training, and for them to get more tips and answers after they have attended a classroom training.